RATING QUESTIONS FOR RIDE-HAILING DRIVERS/MOTORCYCLISTS

Rating Questions
  • 1How was his submission of revenues?
  • 2How was the exterior appearance of car/motorcycle?
  • 3How was the interior appearance of car/motorcycle?
  • 4How was the mechanical condition of the car/motorcycle
  • 5How was/is his compliance with your terms and conditions?
  • 6How did you find his/her behavior and mannerism?
  • 7Has the driver/motorcyclist commited to repair the car/motorcycle?
  • 8If he has an outstanding balance he/she owes you, is he/she paying?
  • 9Did he/she misuse your car/motorcycle?

How Rating Summary Is Calculated?

Understanding the rating questions & their significance

Revenue submission

This is determined by the question “How was his submission of revenues?” Rating score: One Star: Terrible; Two Stars: Poor; Three Stars: Below Average; Four Stars: Good But Not Impressive; Five Stars: Excellent. Here, you are looking at how he used to submit the taxi/car revenues to you. How was the whole experience? Was it painful, or nice? Or he only submitted after a long fight? Did he use to submit the full amount he owes you? Did he short-change you? Did he con you?; et cetera.

Asset Maintenance

The questions that will determine this area are the following: “How was the exterior appearance of car/motorcycle?”; “How was the interior appearance of car/motorcycle?”; and “How was the mechanical condition of the car/motorcycle” Rating score: One Star: Terrible; Two Stars: Poor; Three Stars: Below Average; Four Stars: Good But Not Impressive; Five Stars: Excellent. We are talking about how the driver maintained your asset. Did he maintain it as if its his or he just didn't give a damn!

Compliance with terms

This is determined by the question “How was/is his compliance with your terms and conditions?” Rating score: One Star: Terrible; Two Stars: Poor; Three Stars: Below Average; Four Stars: Good But Not Impressive; Five Stars: Excellent. We want to find out if the driver abode by the contract he signed with partner/car owner and if he has been complying with the terms and conditions. Was he a rogue driver who behaved as if the car belongs to him and he is the law-maker; Is he a bully/dictator?

Behavior & mannerism

This is determined by the question “How did you find his/her behavior and mannerism?”. This tries to discern if the driver has been rude, stubborn, insincere, untrustworthy, uncouth et cetera. Rating score: One Star: Terrible; Two Stars: Poor; Three Stars: Below Average; Four Stars: Good But Not Impressive; Five Stars: Excellent. Does the driver know his boundaries? Is he exhibiting respect? Did he treat you well as his partner/employer? Are you impressed by his manners, behaviours and attitude?

Responsibility

The questions for this area are: “Has the driver/motorcyclist committed to repair the car/motorcycle?”; “If he has an outstanding balance he/she owes you, is he/she paying?” Rating score: Two Nos: Terrible; 1 Yes & 1 No: Good But Not Impressive; 2 Yeses: Excellent. In the rating page, these questions are either answered with a “yes” or a “no”. Examples of irresponsibility: Driving a car with flat tyres; Parking the car at the wrong/unsafe places; a driver abandoning your car, et cetera.

RATING QUESTIONS FOR SCHOOL BUS DRIVERS, PERSONAL DRIVERS, TRUCK DRIVERS AND DRIVERS IN COMPANIES & OTHER INSTITUTIONS

Rating Questions
  • 1How was the exterior appearance of car/motorcycle?
  • 2How was the interior appearance of car/motorcycle?
  • 3How was the mechanical condition of the car/motorcycle
  • 4How was/is his compliance with your terms and conditions?
  • 5How did you find his/her behavior and mannerism?
  • 6Was he a hard-working driver?
  • 7Has the driver/motorcyclist committed to repair the car/motorcycle?
  • 8If he has an outstanding balance he/she owes you, is he/she paying?
  • 9Did he/she misuse your car/motorcycle?

How Rating Summary Is Caluculated?

Understanding the rating questions & their significance

Hard work

This is determined by the question “Was he a hard-working driver?” Rating score: One Star: Terrible; Two Stars: Poor; Three Stars: Below Average; Four Stars: Good But Not Impressive; Five Stars: Excellent. Here, we want to know if the driver is lazy since lazy employees are a liability to a business. Also, employers would love to hire a driver who is really hard working. Is he giving frequent excuses not to work, or going to work late? Or he only performs when under strict supervision?

Asset Maintenance

The questions that will determine this area are the following: “How was the exterior appearance of car/motorcycle?”; “How was the interior appearance of car/motorcycle?”; and “How was the mechanical condition of the car/motorcycle” Rating score: One Star: Terrible; Two Stars: Poor; Three Stars: Below Average; Four Stars: Good But Not Impressive; Five Stars: Excellent. We are talking about how the driver maintained your asset. Did he maintain it as if its his or he just didn't give a damn!

Compliance with terms

This is determined by the question “How was/is his compliance with your terms and conditions?” Rating score: One Star: Terrible; Two Stars: Poor; Three Stars: Below Average; Four Stars: Good But Not Impressive; Five Stars: Excellent. We want to find out if the driver abode by the contract he signed with partner/car owner and if he has been complying with the terms and conditions. Was he a rogue driver who behaved as if the car belongs to him and he is the law-maker; Is he a bully/dictator?

Behavior & mannerism

This is determined by the question “How did you find his/her behavior and mannerism?”. This tries to discern if the driver has been rude, stubborn, insincere, untrustworthy, uncouth et cetera. Rating score: One Star: Terrible; Two Stars: Poor; Three Stars: Below Average; Four Stars: Good But Not Impressive; Five Stars: Excellent. Does the driver know his boundaries? Is he exhibiting respect? Did he treat you well as his partner/employer? Are you impressed by his manners, behaviours and attitude?

Responsibility

The questions for this area are: “Has the driver/motorcyclist committed to repair the car/motorcycle?”; “If he has an outstanding balance he/she owes you, is he/she paying?” Rating score: Two Nos: Terrible; 1 Yes & 1 No: Good But Not Impressive; 2 Yeses: Excellent. In the rating page, these questions are either answered with a “yes” or a “no”. Examples of irresponsibility: Driving a car with flat tyres; Parking the car at the wrong/unsafe places; a driver abandoning your car, et cetera.